You’ve got questions, we’ve got answers

• Do I have to haul for OpenRoad Global to factor with OpenRoad Financial?

  No. OpenRoad Financial can factor all of your customers, not just OpenRoad Global. Hauling for OpenRoad Global may give you access to discounted factoring opportunities, but it does not limit who you work with.

• Is OpenRoad Financial the same company as OpenRoad Global?

  They are closely connected under the OpenRoad name, but OpenRoad Financial operates as its own factoring business with its own team, service model, and carrier-focused financial solutions.

• How do I sign up to haul for OpenRoad Global?

  Sign up to haul for OpenRoad through Highway’s fast, simple registration process. Click here to start and follow the prompts to upload your documents and get set up.

• How long does my Motor Carrier (MC) number need to be active before I can haul for OpenRoad Global?

  30 days

• What type of equipment do I need to haul with OpenRoad Global?

  They offer a wide variety of freight, but most of their shipments utilize the following:

  • Dry van
  • Temperature controlled
  • Flatbed
  • Stepdeck
• What is an advance or a fuel advance?

  A fuel advance gives you upfront funds (typically up to 50% of the load) to cover fuel and expenses before delivery—helping you stay on the road without using your own cash.

• Is factoring expensive?

  Compared to missing payments for equipment loans or being unable to fuel up to make it to your next pick up, the small factoring fee allows your business to have reliable cash flow to avoid the hidden costs of delayed payments. Our competitive discount rates are tailored to independent owner-operators to keep cash flowing while protecting your bottom line.

• Is there a credit check required to get the OpenRoad Fuel Card?

  No. OpenRoad offers prepaid and factoring-backed fuel options—so you can start saving without relying on personal or business credit.

• How quickly will I get paid when I factor a load with OpenRoad?

  Many invoices are funded within minutes, with most paid the same day. Loads with complete paperwork and no delivery issues process faster, but the timing can vary depending on factors like time of day and broker verification requirements.

• Is there a cost to get the OpenRoad Fuel Card?

  No hidden fees, no monthly costs, and no in-network transaction fees. What you see is what you save.

• What is a buyout?

  A buyout is the process of transitioning from your current factoring company to a new one. This may involve reviewing contract terms, fees, and timelines so you can switch without unnecessary disruption.

• Can I use factoring if I have bad or no credit?

  Yes. Eligibility is determined by the creditworthiness of your clients, not your personal or business credit history.

• What happens to my customers during the transition?

  We notify your customers of your new factoring partner so they know where payments should be sent. Our credit team also reviews your customers to ensure everything is set up properly so billing can continue without interruption.

• How do I get started factoring?

  It’s easy. Our team will guide you through a simple application process from start to finish with just a few documents required from you.

• Can I switch if I’m currently in a contract with a different factoring company?

  In many cases, yes. Every agreement is different, which is why our team reviews your contract carefully and explains your options clearly before you make any decisions.

• Do I still need to invoice my customers for factored loads?

  No. We’ll take care of your back-office work like an extension of your team. From invoicing to collections and non-payment support, we’ve got your back.

• How do I know I’m working with reputable brokers?

  Our credit team monitors broker activity to ensure you only partner with trusted brokers. Broker and shipper approvals can be checked 24/7 in our mobile app and online portal.

• Do I need to deliver the load before requesting a fuel advance?

  No. Fuel advances are available before delivery once the required pick-up documents are submitted.

• How do I receive fuel advance funds?

  Funds can be sent via many payment options, including ACH, wire, or your Tank account.

• What can I do in the mobile app or online portal?

  Submit invoices, track payments, run reports, vet brokers, find fuel, and more.

• Can I give my dispatcher access to the mobile app or online portal?

  Yes. Dispatchers, office staff, and back-office support can be given access based on your operation’s needs, so the right people can upload documents, track funding, and stay informed.

• Can I request fuel advances through the mobile app?

  Yes. You can request load and fuel funding in just a few taps, helping you keep cash flow moving without extra calls or paperwork.

• Is there a fee to use Tank?

  No, Tank is designed as a no-fee digital bank account for freight carriers. It gives you faster access to your money without the high fees often associated with wires or expedited transfers.

• Will switching factors interrupt my cash flow?

  Our goal is to make the transition as seamless as possible. We coordinate timing carefully so your funding continues smoothly and your operation stays moving.

• How long does the buyout process take before I can factor my invoices?

  It depends on your current agreement and notice requirements. Some transitions happen quickly, while others require planning around specific contract timelines. Our team helps you understand exactly what to expect.

• Will OpenRoad charge me a buyout fee?

  No. We do not charge carriers buyout fees simply to switch to OpenRoad.

• What if my current factor has hidden fees or restrictive terms?

  Unfortunately, that happens more often than carriers realize. Our Buyout Team reviews your agreement carefully to identify anything that could impact your transition—including automatic renewals, reserve holds, notice periods, or termination clauses.

• What if I’m not ready to switch factoring companies yet?

  That’s completely fine. We’re happy to review your agreement, explain your options, and help you understand the best timing—even if your contract doesn’t end for months.

• How are short payments handled when using non-recourse factoring?

  If a broker short-pays due to rate disputes, accessorials, or paperwork issues, that’s not a credit default. Our team steps in to help resolve it, but those situations aren’t covered under non-recourse protection.

• What types of non-payment are covered under non-recourse factoring?

  Non-recourse applies when a broker is unable to pay due to bankruptcy or confirmed credit failure.

• Is non-recourse factoring available to all clients?

  Yes, our experts will work with you to tailor a partnership package that best suits your needs.

• When is the bonus paid?

  After the carrier you referred funds their first invoice with OpenRoad Financial.

• Is there a limit to how many carriers I can refer?

  No. Refer as many carriers as you like, there are no limits.

• What types of carriers do you work with?

  We primarily serve trucking companies that operate power tractor units, but can serve Box Trucks and Hotshots as well.

• Do I have to factor every customer?

  In short, no. However, once a customer (broker) has been factored, all open invoices must be closed before payments can be remitted directly to you.

• Do I have to use the mobile app or online portal to factor with OpenRoad?

  The OpenRoad Mobile App is not required for factoring, but we think it provides a more integrated, efficient, and simplified experience for our clients.

• Can I connect my Tank account to another bank or withdraw cash?

  Yes. You can transfer funds to other bank accounts, use your Tank Visa card anywhere Visa is accepted, link your Apple Pay or Google Pay, and withdraw cash from ATMs when needed.

• Can I pay drivers or dispatchers directly using Tank?

  Yes. Tank allows you to send payments to drivers, dispatchers, and other team members quickly with just their phone number. They don’t need a Tank account to receive money from you.

• Are there any fees for money transfers with Tank?

  There are no hidden or mandatory fees with Tank. We do not charge for account maintenance, overdrafts, or minimum balances. Tank offers free transfer options into and out of your Tank account. For instant transfers and domestic wires, there is a small fee. You can also deactivate your Tank account at any time, free of charge.

• How could the OpenRoad Fuel Card benefit my operation?

  OpenRoad clients save an average of $0.67 per gallon, which adds up quickly. With flexible real-time visibility into driver spend, funding options, nationwide acceptance, and simplified expense tracking all in one place, you’re in control over your fuel costs.

• What types of companies partner with OpenRoad Financial?

  We work with companies that help carriers operate more efficiently, reduce costs, manage risk, or grow their businesses. This includes technology providers, fuel programs, insurance agencies, dispatch services, compliance experts, and other industry professionals.

• Do you offer referral partnerships?

  Yes. We work with select partners who regularly serve carriers and want to introduce them to trusted financial solutions. Contact our team to discuss available partnership opportunities.

• How do you evaluate potential partners?

  We look for partners who share our commitment to integrity, service, and delivering real value to carriers. Every partnership is evaluated based on how our relationship would benefit the businesses we serve.

• What is factoring and how does it benefit me?

  Factoring lets businesses sell their qualifying invoices for immediate cash so they don’t have to wait 30, 60, or even 90+ days for payment. This provides quick cash flow, helping your business operate and grow. Freight factoring also saves you time, simplifies bookkeeping, and protects you from bad brokers.

• Is factoring a loan?

  No. Factoring is not a loan, you are selling your accounts receivable. This means we purchase your open invoices at a discount. No repayment schedule, interest, or loan balance.

• Which is better, quick pay or factoring?

  Quick pay terms can vary from broker to broker and can be more expensive than factoring. Rather than maintaining multiple quick pay relationships across different brokers, many carriers choose factoring for the better rates and simplified billing and payment experience.

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